This Privacy & Cookie Policy explains how Sea Seeker Krabi Resort (“Sea Seeker Krabi Resort”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data, as well as the choices you have regarding the use of your personal information.
Sea Seeker Krabi Resort respects your privacy and is committed to protecting the confidentiality and security of personal data provided by you or collected about you when you interact with us through our website, social media pages under our control, online booking platforms, email communications, telephone communications, or in person at the resort (collectively referred to as the “Sites”).
Our privacy practices are designed to comply with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), and may vary depending on local legal requirements.
By accessing or using our Sites, making a reservation, or otherwise providing your personal data, you acknowledge and consent to the practices described in this Privacy & Cookie Policy, unless consent is otherwise required by applicable law.
When you use our Sites or services, you may voluntarily provide personal information about yourself or others. We may collect personal information including, but not limited to:
Full name
Postal and billing address
Telephone number
Email address
Age
Reservation and stay information, including arrival and departure dates, room preferences, number of guests (including children), and special requests
Payment information, including credit or debit card details (processed securely by third-party payment providers)
Social media account information when you choose to log in via third-party platforms
Preferences related to marketing communications or promotional offers
Where necessary to fulfill your requests, we may also collect limited information related to special service requirements (such as dietary preferences), but we do not intentionally collect sensitive personal data except where reasonably required to provide our services.
When you access our Sites, we automatically collect certain technical and usage information for operational, analytical, and security purposes, including:
IP address
Browser type and version
Device type and operating system
Referral pages and navigation paths
Pages viewed, visit duration, and access times
Cookies, web beacons, local storage, and session identifiers
This information is generally aggregated and used to improve the functionality, performance, and security of our Sites. If such data is combined with personal information, it will be treated as personal data in accordance with this policy.
We may use your personal and non-personal information for the following purposes:
Processing, managing, and recording reservations and bookings
Processing payments, deposits, and refunds
Communicating with you regarding reservations, confirmations, changes, or customer service matters
Providing services during your stay at Sea Seeker Krabi Resort
Sending operational communications related to your booking
Conducting internal reporting, analytics, and statistical analysis
Improving our services, website functionality, and guest experience
Sending marketing communications, promotions, newsletters, or surveys where you have consented
Responding to inquiries, complaints, or feedback
Ensuring the safety and security of guests, staff, and property
Complying with legal, regulatory, and contractual obligations
Sea Seeker Krabi Resort accepts online payments, including one-time and recurring payments, through secure third-party payment service providers. We do not store full credit or debit card numbers on our servers.
We may share your personal information where reasonably necessary with:
Internal departments and operational teams of Sea Seeker Krabi Resort
Payment processors and financial service providers
IT service providers, hosting providers, and analytics providers
Marketing and advertising partners for analytics and retargeting purposes
Legal, regulatory, or governmental authorities where required by law
We do not sell or trade your personal data to unrelated third parties.
Your personal information may be transferred to and stored on servers located outside your country of residence, including locations where our service providers operate. Some jurisdictions may not provide the same level of data protection; however, we take reasonable steps to ensure appropriate safeguards are in place to protect your data.
We process personal data based on one or more of the following legal grounds:
Consent – where you have provided explicit consent
Contractual necessity – to perform services requested by you
Legal obligation – to comply with applicable laws
Legitimate interests – to operate and improve our business in a manner that does not override your rights
We implement reasonable technical, administrative, and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you essential operational messages related to your bookings or inquiries.
Our Sites may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such third-party sites.
We do not knowingly collect personal information from children without parental or guardian consent. Personal information relating to children may be collected as part of a reservation or stay arrangement where necessary and appropriate consent has been provided.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.
Subject to applicable law, you have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent
Lodge a complaint with a supervisory authority
If you have any questions, requests, or complaints regarding this Privacy & Cookie Policy or your personal data, please contact us:
Sea Seeker Krabi Resort
Email: [email protected]
Phone: +66 75 817777
Address: 963 Moo 2, Tumbon Aonang, Amphur Muang, Krabi 81180, Thailand
We use cookies and similar technologies to improve your browsing experience, analyze website performance, and support marketing activities.
Strictly Necessary Cookies – essential for website operation
Analytical & Performance Cookies – to analyze traffic and usage
Functionality Cookies – to remember preferences
Advertising & Targeting Cookies – to support remarketing and advertising campaigns
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page and will apply prospectively.
